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Family Owned & Operated — Since 1959

General Employment

Full-Time Customer Service Representative & Warehouse Associate Roles

Warehouse Associate Role

Job Duties:

  • Loading and unloading trucks.
  • Checking in orders from vendors.
  • Delivering parts to job sites.
  • Warehouse organization and cleaning.

Benefits:

  • Health insurance.
  • Life insurance.
  • 401K program.
  • Profit sharing.
  • Company paid training.
  • Paid vacation/sick time.
  • Room for advancement.

Requirements:

  • Must be comfortable with computers.
  • Good communication skills.
  • Highly organized.
  • Ability to meet deadlines.
  • Occasional lifting of up to 75lbs.
  • Occasional forklift operation (we will train).

Customer Service Representative Position

Job Responsibilities:

  • Effectively manage incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relations of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Schedule and communicate effectively and accurately with technicians.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.

Benefits:

  • Medical, Dental & Vision
  • Paid Sick Days
  • Paid Holidays
  • Paid Vacation Days
  • Bonus Opportunities
  • Retirement Plan
  • Company Gatherings
  • Positive Team Atmosphere

Job Requirements:

  • Strong phone contact handling skills and active listening.
  • Familiarity with dispatch practices.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Excellent communication skills.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize and manage time effectively.
  • Strong data entry skills.

To find out more about applying for our Customer Service Representative role or our Warehouse Associate role, call (715) 283-4422 today!

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