The staff at Hurlburt are very professional and friendly. They listened to what our needs were and installed the right furnace and air conditioner that works perfectly in our home. We are very happy with the product and company. Would highly recommend!
Had Hurlburt plumbers at our house to check on some things again today. They are very personable, professional and timely. Their customer service goes above and beyond. Hurlburt will always be my first call when I need something done!
We're able to schedule me for a furnace and air conditioning check up and cleaning very quickly, and even called to get my appointment moved up a little earlier. The tech was pleasant and very thorough, more thorough than any other cleaning/inspections I've had in the last 15 years... and replaced a couple start capacitors. Rates seemed a little higher than other places in town in my opinion, but felt warranted given the time spent and the thorough job, and ability to schedule me in just a few days. Only minor disappointment was that I requested both a furnace and air check/cleaning but, as he was finishing up, the tech mentioned he only had me scheduled for the air conditioning service, not both... so I will have the furnace cleaning done in the fall. They did offer to stay and complete the furnace which was nice, but I was ok with scheduling later since I won't be using my furnace until fall anyway, and didn't want to back up other appointments.
All personnel are friendly and knowledgeable. They are patient and thorough when explaining and answering questions that I had. Tony G. made sure I was completely satisfied with the work performed as was Paul, who installed the mini-split. Paul cleaned up the area and was helpful in recommending the correct paint/caulking to purchase for blending the gutter color to my siding.
I’m pleased with working with Hurlburt and recommend them.
We called Hurlburt when our AC system gave us a message to call the service technician...so it was a non emergency situation...We set up an appointment for the next morning....very fast. Our technician Ernie was prompt, courteous, knowledgeable,and thourough. Diagnosed the problem, patiently explained the situation and installed the new part and charged a fair price... Now we have a new service company....Hurlburt
We were pleased with how quickly they called us back and how prompt they were with their service. They listened to our needs and swiftly corrected our issue. Happy to refer you to friends and family and we will definitely call you again if we need service.
This was our first experience with Hurlburt and I must say it was better than expected. The 2 gentlemen that came arrived when they said they would, a very pleasant surprise! They were very professional and fixed our issue quickly and very well. They were even nice to our dog which can scare most people because she is a St. Bernard. Big bark but very sweet and they even showed her respect. I would recommend these 2 gentlemen to anyone and hope they are the ones who come back to do the rest we asked them about. Thank you so much for your efforts!!!
Mike was great. He called prior to his visit to see if it was able to be resolved over the phone. After hearing more details, he arrived shortly after he contacted me. He was very professional, he let me know what he was doing, and he even showed me a video of what the problem was inside my furnace. He fixed the problem, cleaned up all the mess he made from the repair, and made sure everything was working. Afterwards, he gave me more tips on how I can keep my unit running efficiently by keeping it clean. All this on a Sunday.
The experience was a good one. They were very professional. I was surprised that they could set up an apt. for the next day. The plumber was very good with working around my schedule. He explained things well as I know nothing about plumbing matters. The receptionist, Connie, was very helpful on the phone also.
Excellent service. Technicians have always been very professional and thorough. They go over all your options and pricing before any work happens to make sure you know exactly whats being done. We will continue to use Hurlburt for all of our heating and cooling needs!
Andrew our estimator was awesome! He looked over our house and helped us find not only the right furnace and central air he helped us find the best deal! We got rebates and great service but to mention an INCREDIBLE WATRANTY!!
From the time we spoke to the woman that answered the phone we knew their customer service was amazing! The crew that installed were stellar!
Hurlburts has it all.... great deals, an efficient team and OUTSTANDING customer service! We cannot thank you all enough!
Awesome service. Technician was right on time and went straight to work. Had me up and running in 30 minutes, and even cleaned up after himself. The price was fair and I would highly recommend Hurlburt to anyone needing plumbing service.
The service of Shawn is amazing . He was very sure of what he is doing and there was no non-sense move at all. The problems are solved immediately. He is a great plumber. I will give him a five star for his services!
We called and needed an estimate in a very short time, for plumbing work. Connie took my info and made it work! Very happy with their customer service and getting the job done! Will continue using Hurlburt family owned business. Thanks so much!
I needed an inspection of the heater in my recently purchased home. I received the inspection the day after I called; it was quick, but thourough and a very fair price. The technician gave me operating tips and things to be aware of (like the fan bearing noise and could go out in a few years). I will definitely use them again.
Shawn provided great plumbing service! He is very experienced and easy to talk to. Shawn came out today and fixed my on going leaking and clogging problem from bathroom sink. He’s a great guy! This is my second time using Hurlburt and and they have provided great service and technicians with great customer service!
I had been using the company that installed our geothermal unit for yearly maintenance. When I called them this fall they told me that they no longer service geothermal. What?! Thanks for letting me know that.
After a little research I was directed to Hurlbert. Setting up the appointment was easy. The tech called me before he came to give me a heads up. Oh, by the way, these guys actually come when they say they will come. That’s awesome. Mike was very friendly and courteous. He wasn’t pushy when suggesting service issues. As far as pricing, they are competitive. I will be using them from now on as my geothermal maintenance company.
I believe the people working are genuinely helpful, however they seem to be too busy to be effective. I scheduled a consultation for service, but it wasn't an emergency so I was double scheduled several times and didn't get my consultation for nearly a month. I was promised communication regarding a heating unit that would be helpful for my home, however after several days I am still waiting for the information. Thanks anyway I guess...
Called this company after checking reviews on-line. The receptionist was friendly—always a good sign. I told her I was surprised there were so many excellent reviews, so I decided to try them and hoped I would have the same experience. Shaun came the day and time we set. He gave me his professional opinion which I went with and am pleased I did. It also saved me money. He completed the job in a timely manner and left the area clean! Very kind person as well.
This is the second time I've chosen Hurlburt Heating and Plumbing to service my ancient furnace. I continue to be impressed by their timeliness, workmanship and overall customer service. Eddie even waited for me to invite him into my home before he entered and was very professional and friendly through the entire service call. I truly recommend choosing this company.
Hurlburt Heating & Plumbing was great! The technician arrived on time, was very friendly, and explained what he was doing while he was working.
Their staff on the phone were very polite and understanding about our lack of heat. They gave options and prices right over the phone so there weren't any surprises. Great job!
Andrew at Hurlburt Heating & Plumbing is AWESOME! After having my AC & furnace replaced by the Hurlburt crew this past summer, I needed a cover for my AC unit. Andrew took care of everything! He didn’t just hand the me the cover or have one shipped to my house, but rather he took the time to personaly install it himself. It fits perfectly! Hurlburt has exceeded my expectations, and I would highly recommend them.
I had an broken water pipe emergency on a Sunday afternoon. Hurlburt has 24/7 service, they came promptly when another local plumber declined his services. The serviceman was efficient, friendly and nice looking as well. As luck would have it, there was another leak, so another crew came back Monday morning, fixed that promptly and efficiently also, now it's all good to go!
I recently moved to Eau Claire. I had been looking for a plumber and an boiler guy to help me with some projects. These guys were awesome! They were able to give me options to choose from so I didn’t throw away my budget, plus they walked me through everything I need to know about the boiler. Price was very affordable too (even the high end options). As long as I live in their service area, I will continue to use them for plumbing and heating! And they were genuinely nice people!
Shawn was knowledgeable and friendly. My husband was impressed. Connie at the office was friendly and helpful.
Ended up with a new toilet when I thought all the current one needed was a new part. Parts are no longer available for the one I had even though it was only 7-1/2 years old. Bummed about that...
Ernie came to my house on a Saturday & was super friendly, full of information plus he explained everything as he went along.
He made sure I knew how much it was going to cost before he was doing anything which was really helpful.
He was also considerate of my grandson who bothered him the entire time :)
Thanks folks again y'all saved the day
Helping Hands For Our Children In The Chippewa Valley
Tech was very helpful and knowledgeable. I had multiple requests / questions about several potential concerns. They were friendly and informative towards all of my questions.
Very happy with the entire experience
Had a great experience with my service from Hurlburt. They arrived early on a winter Sunday morning to fix my furnace, and the serviceman was polite and quick in his work. Would definitely use them again and would recommend them to family and friends.
We called them the last night, they called right away in the morning. By the afternoon, had one of their certified employees in my house replacing my 50yr old plus water heater. The employee was very cordial, efficient, and knowledgeable. Cleanup was great and he even spotted some crossed hookups in my washer setup. I'd reccomend this company to anyone.
I would recommend this company to anyone needed help with their heating and plumbing needs. I have used them for years for my personal home use and that of my own customer needs. The are polite professional and when they leave your assured they have done it right the first time. Yesterday I used them for my commercial customer. They did not disappoint they were there when said and very knowledgeable. Thank you.
Had a wonderful experience with Hurlburt plumbing!! We had Sean for our tech and he was prompt, friendly, and informative on what he was doing. Great service!! Will definitely use again with any other plumbing issues and would highly recommend them to others!!!
New to the Eau Claire area. Ernie came out and helped me with my questions and made sure I understood everything before he left. Did not try to sell me equipment or services I didn’t need. I would definitely recommend Hurlburt H&P to those looking for an honest and reliable company.
Excellent customer service and great staff. Very good at communication with their office and field staff. The prices were very fair and appointments available throughout the weeks. Highly recommend them compared to others in the area.
Technician arrived when expected, very personable. Unfortunately (especially on one of the coldest days of the season) unit has pretty much reached its limit. Technician is setting up appointment to replace unit. Wish I could give his name but I forgot to get it.
Hurling is a life saver! I just moved here, have limited knowledge of the equipment in my home and hurling took care of all my needs! They even connected me to others for work they don't cover. The staff are all very helpful, the work was done quickly and professionally, i will highly recommend Hurling to friends and family.
My water heater was a leaking and I needed a new one. I called them up and write from the start I was treated very well. The next day Tony came out and look over what I had and gave me a quote. He answered all of my questions and gave me the three recommendations, and he even give me a couple of pointers for my furnace. After having a few other companies give me their quotes, Hurlburt Heating was not only much lower than cost but their products were also of superior quality and the professionalism shown was Top Notch. Mike came out and did the installation on a very cold day, but he never complained once about having to go in and out of the cold to his truck and also made sure that not only did he minimize the mess but picked up everything when he left. He also answered all of my questions and was incredibly friendly. I am sure that I will be using Hurlburt Heating again in the future. Thank you for all that you did for myself and my family.
Was a little disappointed being that my furnace went out the previous night and nobody came to look at it until 1p.m the next afternoon in the middle of winter, I realize I'm not the only one with problems, but I would have thought this was pretty high priority. That being said, everyone that I was in contact with were very nice and professional. Had to have a new furnace installed. The techs that were here installing it were great. Thanks!
Our heat went out through out the night. I called first thing in the morning. Someone was able to come out right. Nick was very polite and professional, he explained to me about the unit we have and how it's 25 years old and wanted to give us a heads up that average life is 20 years. So now we are able to start budgeting for a new unit that Hurlburt will be the ones installing in the future!
The entire event from planning to repair to kitchen faucet replacement to follow up was great. Hurlburt is easy to work with. Connie in the office and the plumber, Shawn, were efficient, knowledgeable and quick to complete the job. Thanks Hurlburt!
Today we had some bathroom and kitchen plumbing work done, the service was incredible! Quick, quality, and friendly service! Shawn quickly addressed all of our requests and the outcome surpassed our expectations. We would recommend without hesitation!
I am very tardy in leaving this review, but I owe it and more to Hurlburt and the excellent technician. They came out last year. It was freezing. I had replaced a minor part and it ran for a while and then it went out completely. The technician was swamped, but insisted on coming out even at a later hour. They had to get a part, so he came back as soon as he could. He tried to do some things to save me money that I really appreciated. He was really cheerful, but I imagine he was dog tired.
I've used some other companies for other business that just make me grind my teeth to dust and I appreciate being treated with such respect by this outfit. I cannot recommend them highly enough.
Had Shawn stop by this morning to check a small leak. Shawn tightened something. Leaking stopped. 10 minutes later was charged $93... Shawn was a great guy and looked around and gave some suggestions but $93 worth.... really? I just don’t get why almost $100 has to be charged. I wish someone would give me the cost breakdown and how they come to $93.
Customer service this time and last time have been very good.
Ernie was great to work with and has a great personality! He made changes that make us feel a lot better about the gas line to our range. He tested for leaks in our gas line before he left. He walked us through everything and made sure we understood what he was talking about.
Came the day after I called (non emergency) came within the hour time frame they gave me . Mike was pleasant and knowledgeable. Fixed the problem. Made some adjustment, updated us on the condition of our unit, and answered all our questions. Will definitely be our go to repair service for our geothermal.
Let’s start off by saying the receptionist was amazing. She was very kind, polite, sweet and actually carried a conversation. That being said their service was quick had someone out within 15 min of calling. The guy that came out was amazing! Very friendly, joked around while waiting on the electric company to come back out, talked and joked with us and the kids. If we had to use services again this would definitely be who we call again!
I’m extremely happy with my experience with Hurlburt. I was able to get a new water heater put in while I was at work. Everyone was super helpful with the whole process. From quick service, diagnosing the problem and installing a new water heater. I was also able to setup a payment plan that I could afford.
I called a couple different businesses about replacing my hot water heater. I was impressed with customer service at Hurlburt’s so chose them. They were able to come out and change the water heater quickly. The guys were polite and respected the fact that I was worried about my newly refinished stairs. I am very happy with the service I received both over the phone and in person. I wouldn’t hesitate to recommend them!
We scheduled a call and were grateful that our service person could arrive early. Shawn was very knowledgeable and thorough. He took the time to explain and diagnose what was going on. We would highly recommend Hurlburt for any heating and plumbing needs.
I had Dean come to my house today to fix my furnace. He was very friendly and had my furnace back to working really fast.
I also want to say that the staffer setting up my appointment was very friendly and helped to get an appointment that worked with my busy schedule.
Thank you to both of them for helping me with my furnace issue.
I would strongly recommend Hurlburt heating and plumbing for fast and friendly service.
Tried to do a quick DIY of a leaky pipe and it ended up going wrong in a hurry. Hurlburt made me feel at ease and helped me get the job done fast! Also they give you a quote up front after you send some pictures to know what your getting into. Awesome friendly service ! Totally recommend!
As first time home buyers it’s scary at times to know “what to do.” On Tuesday evening we turned our air conditioner on for the first time and nothing happened. We checked the breaker, checked the unit, nothing. Finally my husband discovered the issue but we still thought servicing would be the next best step. I called Hurlburt and they came out the very next day! Nick was thorough, courteous, informative and gave us tips on how to get the best life and efficiency out of both of our units. Whether you’re a first time home buyer, or seasoned pro, I would highly recommend Hurlburt!
Prompt,courteous service. Didn't rush through, spent ample time to install a furnace,cleaned up and disposed of broke one..was very conscientious of keeping their trail clean..Answered and explained all pertinent information that we needed involving the operation and maintenance of our furnace..Took literally one week from initial contact with service technician to installation.. Would highly recommend this top notch company...
I had a great experience with this company! From the office to the service man, very friendly and polite. Explained everything thoroughly and I gained a lot of knowledge about my system. I would highly recommend Hurlburt Heating. I will not call anyone else as long as service is this friendly and knowledgeable here! Thank you.
Very friendly and helpful local business! Great experience from start of project to finish. Had my equipment installed quickly and the technicians were professional and experienced at their trade. Our home’s air quality has been improved greatly and I would recommend them to anybody in need of a heating/ plumbing contractor!
We had Ernie as our technician and he was extremely knowledgeable and able to explain in detail the issues with our central air system was and what our best options are. He took the time to explain all my options and questions. I highly recommend and will be using them for future services.
Amazing, just simply amazing. Had a problem with our hot water heater, tech showed up early morning and it became apparent we needed a new one installed. Was told early afternoon was when it would be done, but to my surprise it wasn’t even an hour when the next tech came and installed it. Was done quick and all the techs treated us like family, explained everything, and turned this nightmare into a good experience. I would, and will recommend them to everyone I know! Thank so much to everyone involved.
Great company to work with. It starts with a super nice, super helpful, really likes her job girl who helped me on the phone. I really like the text I got (picture of him included) with who to expect that was coming to repair my AC. Got right to work and figured out the issue and asked if we wanted to proceed. We did and it was repaired before we knew it. Would definitely use again and recommend to anyone who asked.
Liam was very informative and patient. He helped guide me through the process and stuck around to ensure all was good with my fireplace install. He took extra steps running the gas line to ensure that all was efficient. I like that one price covered the gas line being run and the hookup at a later date. Thanks for making this unexpected issue painless. I appreciate it.
Wow! These guys are doing it right! Truly incredible Service and surprisingly low prices! We had our air go out at 5pm, and called the 24 hour emergency line at 6pm. We expected a couple days wait and some ridiculous 4 hour range that we would have to take off work and wait at home for them like we've been given from other service companies, but instead were given an exact time the very next morning! We got a call when our tech Liam was on his way. From there we could GPS track the arrival. Liam arrived as expected, was friendly, respectful, and walked me through exactly what was going wrong. He had it fixed within the hour, and as I was paying the bill via tablet, Liam closed all my windows for me as the cool air kicked in.
As if that wasn't enough, I had asked Liam about a different screen he had pulled up on our thermostat. He had reprogrammed it to be programmable (something the original installer should have done) and showed me how to set it to save on our energy bill. Notice this is after I already payed!
Hurlburt, you have a lifelong customer and an advocate to everyone we know! Now if only you could do cable and internet 😂
Had a geo-source heat pump installed by a different contractor a few years ago and was so negatively impressed by that outfit I chose to go with Hurlburt for service when the blower motor went out. Had Dean as my service tech, and beyond being a very pleasant fellow he also impressed me as being knowledgeable, competent and conscientious. Uncovered an additional complaint about the competence of the original installer in the process.
Dealings with Hurlburt very professional, I have no complaints and would recommend.
Everyone I spoke to at Hurlburt was top notch. They came out right away to fix our A/C; Ernie was very friendly and professional and explained the repairs/charges thoroughly so there were no surprises. Highly recommend them!
What a great company! From the first phone call to the technician that came out, we were really impressed by the service we received. We were able to get same-day service and our technician, Liam was very knowledgeable and thorough. Great clean up after the job as well. We highly recommend this company!
Hurlburt has by far the best customer service I’ve experienced. This company is prompt, professional, and friendly. I greatly appreciate their communication efforts. They go out of their way to ensure the customer feels comfortable with a stranger coming into your home as well by sending a picture and short bio of the technician. I personally don’t worry about this aspect of service calls, but I do understand how many find this as a great piece of mind. I don’t know if Hurlburt has a dedicated department for customer service, but if they do, it shows. Other service companies need to look at Hurlburt’s customer service model!
Our A/C went out on a Friday evening, the dispatcher at Hurlburt was readily available and helpful. The technician, Dean, arrived within the hour and helped us identify the problem and determine the best solution. He was very knowledgeable and took time to explain everything to us. Would highly recommend calling Hurlburt!
Wow...... .this is some next-level service. From the minute I called to just inquire about a new water heater to the final install, this was one of the best experiences I've ever had with having something replaced.
They gave me few different options and quoted me an exact "all in" price (tax, install, disposal) for the entire service for each one. Received the text before the appointment with the technician info and picture. Dean M is THE MAN when it comes to installing water heaters. Took the time to explain everything to me, showed me what he would be doing, even asked me before he started to hook up the new water heater if I was OK with the location. Install was fast. I don't really care about how quickly things are done but I should point out that it was much faster than I expected.
What can I say? These guys have a customer for life after an experience like that. Very happy and very appreciative of their work. They have a super high rating here and for good reason.
We needed a simple issue fixed on our oil furnace in a time crunch and the company and technician were friendly, accommodating, and efficient. Our technician explained what he did, was professional and did a great job. We were happy with the cost and relieved to have it done! We would definitely recommend Hurlburts and will use them in the future. Thanks a million!