Google Rating
4.9
Kimberley Neuenburg
18:21 29 Jun 18
The staff at Hurlburt are very professional and friendly. They listened to what our needs were and installed the right furnace and air conditioner that works perfectly in our home. We are very happy with the product and company. Would highly recommend!
Had Hurlburt plumbers at our house to check on some things again today. They are very personable, professional and timely. Their customer service goes above and beyond. Hurlburt will always be my first call when I need something done!
Tony Brown
15:48 20 Jun 18
We're able to schedule me for a furnace and air conditioning check up and cleaning very quickly, and even called to get my appointment moved up a little earlier. The tech was pleasant and very thorough, more thorough than any other cleaning/inspections I've had in the last 15 years... and replaced a couple start capacitors. Rates seemed a little higher than other places in town in my opinion, but felt warranted given the time spent and the thorough job, and ability to schedule me in just a few days. Only minor disappointment was that I requested both a furnace and air check/cleaning but, as he was finishing up, the tech mentioned he only had me scheduled for the air conditioning service, not both... so I will have the furnace cleaning done in the fall. They did offer to stay and complete the furnace which was nice, but I was ok with scheduling later since I won't be using my furnace until fall anyway, and didn't want to back up other appointments.
Debra Farmer
23:07 21 Jun 18
All personnel are friendly and knowledgeable. They are patient and thorough when explaining and answering questions that I had. Tony G. made sure I was completely satisfied with the work performed as was Paul, who installed the mini-split. Paul cleaned up the area and was helpful in recommending the correct paint/caulking to purchase for blending the gutter color to my siding.
I’m pleased with working with Hurlburt and recommend them.
Tom Malinoski
18:24 13 Jul 18
We called Hurlburt when our AC system gave us a message to call the service technician...so it was a non emergency situation...We set up an appointment for the next morning....very fast. Our technician Ernie was prompt, courteous, knowledgeable,and thourough. Diagnosed the problem, patiently explained the situation and installed the new part and charged a fair price... Now we have a new service company....Hurlburt
Bridget Cramer
21:45 10 Jul 18
We were pleased with how quickly they called us back and how prompt they were with their service. They listened to our needs and swiftly corrected our issue. Happy to refer you to friends and family and we will definitely call you again if we need service.
Howard Hazen
18:07 26 Jul 18
This was our first experience with Hurlburt and I must say it was better than expected. The 2 gentlemen that came arrived when they said they would, a very pleasant surprise! They were very professional and fixed our issue quickly and very well. They were even nice to our dog which can scare most people because she is a St. Bernard. Big bark but very sweet and they even showed her respect. I would recommend these 2 gentlemen to anyone and hope they are the ones who come back to do the rest we asked them about. Thank you so much for your efforts!!!
Andrew Schrader
20:22 22 Jul 18
Mike was great. He called prior to his visit to see if it was able to be resolved over the phone. After hearing more details, he arrived shortly after he contacted me. He was very professional, he let me know what he was doing, and he even showed me a video of what the problem was inside my furnace. He fixed the problem, cleaned up all the mess he made from the repair, and made sure everything was working. Afterwards, he gave me more tips on how I can keep my unit running efficiently by keeping it clean. All this on a Sunday.
Marion Wolfe
20:19 08 Aug 18
The experience was a good one. They were very professional. I was surprised that they could set up an apt. for the next day. The plumber was very good with working around my schedule. He explained things well as I know nothing about plumbing matters. The receptionist, Connie, was very helpful on the phone also.
Kate Goosen
14:51 08 Aug 18
Excellent service. Technicians have always been very professional and thorough. They go over all your options and pricing before any work happens to make sure you know exactly whats being done. We will continue to use Hurlburt for all of our heating and cooling needs!
Kel Roh
00:01 23 Aug 18
Andrew our estimator was awesome! He looked over our house and helped us find not only the right furnace and central air he helped us find the best deal! We got rebates and great service but to mention an INCREDIBLE WATRANTY!!
From the time we spoke to the woman that answered the phone we knew their customer service was amazing! The crew that installed were stellar!
Hurlburts has it all.... great deals, an efficient team and OUTSTANDING customer service! We cannot thank you all enough!
William Acres
16:09 31 Aug 18
Awesome service. Technician was right on time and went straight to work. Had me up and running in 30 minutes, and even cleaned up after himself. The price was fair and I would highly recommend Hurlburt to anyone needing plumbing service.
Ji-Chia Liao
21:55 13 Sep 18
The service of Shawn is amazing . He was very sure of what he is doing and there was no non-sense move at all. The problems are solved immediately. He is a great plumber. I will give him a five star for his services!
Sandy Checkalski
14:17 18 Sep 18
We called and needed an estimate in a very short time, for plumbing work. Connie took my info and made it work! Very happy with their customer service and getting the job done! Will continue using Hurlburt family owned business. Thanks so much!
Stephen Quickert
17:54 28 Sep 18
I needed an inspection of the heater in my recently purchased home. I received the inspection the day after I called; it was quick, but thourough and a very fair price. The technician gave me operating tips and things to be aware of (like the fan bearing noise and could go out in a few years). I will definitely use them again.
Martin Torres
16:15 01 Oct 18
Shawn provided great plumbing service! He is very experienced and easy to talk to. Shawn came out today and fixed my on going leaking and clogging problem from bathroom sink. He’s a great guy! This is my second time using Hurlburt and and they have provided great service and technicians with great customer service!
Mark Winterfeldt
14:45 15 Oct 18
I had been using the company that installed our geothermal unit for yearly maintenance. When I called them this fall they told me that they no longer service geothermal. What?! Thanks for letting me know that.
After a little research I was directed to Hurlbert. Setting up the appointment was easy. The tech called me before he came to give me a heads up. Oh, by the way, these guys actually come when they say they will come. That’s awesome. Mike was very friendly and courteous. He wasn’t pushy when suggesting service issues. As far as pricing, they are competitive. I will be using them from now on as my geothermal maintenance company.
Odell McElwaine
02:03 19 Oct 18
I believe the people working are genuinely helpful, however they seem to be too busy to be effective. I scheduled a consultation for service, but it wasn't an emergency so I was double scheduled several times and didn't get my consultation for nearly a month. I was promised communication regarding a heating unit that would be helpful for my home, however after several days I am still waiting for the information. Thanks anyway I guess...
Jess Thill
18:04 28 Oct 18
Great weekend emergency service. Tech explained everything in detail. Timely visit. In and out in less than an hour. Had everything they needed. Fast and easy payment on site as well.
Shirley Ruesch
15:33 30 Oct 18
Called this company after checking reviews on-line. The receptionist was friendly—always a good sign. I told her I was surprised there were so many excellent reviews, so I decided to try them and hoped I would have the same experience. Shaun came the day and time we set. He gave me his professional opinion which I went with and am pleased I did. It also saved me money. He completed the job in a timely manner and left the area clean! Very kind person as well.
Leanne Lefebvre Larson
18:06 09 Nov 18
This is the second time I've chosen Hurlburt Heating and Plumbing to service my ancient furnace. I continue to be impressed by their timeliness, workmanship and overall customer service. Eddie even waited for me to invite him into my home before he entered and was very professional and friendly through the entire service call. I truly recommend choosing this company.
Dan Miller
17:46 13 Nov 18
Hurlburt Heating & Plumbing was great! The technician arrived on time, was very friendly, and explained what he was doing while he was working.
Their staff on the phone were very polite and understanding about our lack of heat. They gave options and prices right over the phone so there weren't any surprises. Great job!
Melissa Durbin
17:12 14 Nov 18
Andrew at Hurlburt Heating & Plumbing is AWESOME! After having my AC & furnace replaced by the Hurlburt crew this past summer, I needed a cover for my AC unit. Andrew took care of everything! He didn’t just hand the me the cover or have one shipped to my house, but rather he took the time to personaly install it himself. It fits perfectly! Hurlburt has exceeded my expectations, and I would highly recommend them.
carol holm
21:29 19 Nov 18
I had an broken water pipe emergency on a Sunday afternoon. Hurlburt has 24/7 service, they came promptly when another local plumber declined his services. The serviceman was efficient, friendly and nice looking as well. As luck would have it, there was another leak, so another crew came back Monday morning, fixed that promptly and efficiently also, now it's all good to go!
Lindsay Carberry
23:10 26 Nov 18
I recently moved to Eau Claire. I had been looking for a plumber and an boiler guy to help me with some projects. These guys were awesome! They were able to give me options to choose from so I didn’t throw away my budget, plus they walked me through everything I need to know about the boiler. Price was very affordable too (even the high end options). As long as I live in their service area, I will continue to use them for plumbing and heating! And they were genuinely nice people!
Connie Fick
13:32 25 Nov 18
Shawn was knowledgeable and friendly. My husband was impressed. Connie at the office was friendly and helpful.
Ended up with a new toilet when I thought all the current one needed was a new part. Parts are no longer available for the one I had even though it was only 7-1/2 years old. Bummed about that...
Shauna Hanson
19:04 08 Dec 18
Ernie came to my house on a Saturday & was super friendly, full of information plus he explained everything as he went along.
He made sure I knew how much it was going to cost before he was doing anything which was really helpful.
He was also considerate of my grandson who bothered him the entire time :)
Thanks folks again y'all saved the day
Shauna
Director
Helping Hands For Our Children In The Chippewa Valley
Robert Heintz
19:02 05 Dec 18
Tech was very helpful and knowledgeable. I had multiple requests / questions about several potential concerns. They were friendly and informative towards all of my questions.
Very happy with the entire experience
Kevin Hansen
00:07 31 Dec 18
Had a great experience with my service from Hurlburt. They arrived early on a winter Sunday morning to fix my furnace, and the serviceman was polite and quick in his work. Would definitely use them again and would recommend them to family and friends.
Preachin Rican
22:00 04 Jan 19
We called them the last night, they called right away in the morning. By the afternoon, had one of their certified employees in my house replacing my 50yr old plus water heater. The employee was very cordial, efficient, and knowledgeable. Cleanup was great and he even spotted some crossed hookups in my washer setup. I'd reccomend this company to anyone.
Gerry Tepsa
18:15 11 Jan 19
I would recommend this company to anyone needed help with their heating and plumbing needs. I have used them for years for my personal home use and that of my own customer needs. The are polite professional and when they leave your assured they have done it right the first time. Yesterday I used them for my commercial customer. They did not disappoint they were there when said and very knowledgeable. Thank you.
Kelly Hathaway
20:18 10 Jan 19
Had a wonderful experience with Hurlburt plumbing!! We had Sean for our tech and he was prompt, friendly, and informative on what he was doing. Great service!! Will definitely use again with any other plumbing issues and would highly recommend them to others!!!
Gail Baiocco
20:57 10 Jan 19
New to the Eau Claire area. Ernie came out and helped me with my questions and made sure I understood everything before he left. Did not try to sell me equipment or services I didn’t need. I would definitely recommend Hurlburt H&P to those looking for an honest and reliable company.
Ryan Petrie
16:59 18 Jan 19
Excellent customer service and great staff. Very good at communication with their office and field staff. The prices were very fair and appointments available throughout the weeks. Highly recommend them compared to others in the area.
Dale Larson
16:16 20 Jan 19
Technician arrived when expected, very personable. Unfortunately (especially on one of the coldest days of the season) unit has pretty much reached its limit. Technician is setting up appointment to replace unit. Wish I could give his name but I forgot to get it.
kessea moses
18:24 14 Jan 19
Hurling is a life saver! I just moved here, have limited knowledge of the equipment in my home and hurling took care of all my needs! They even connected me to others for work they don't cover. The staff are all very helpful, the work was done quickly and professionally, i will highly recommend Hurling to friends and family.
Kelly Phillips
20:01 28 Jan 19
My water heater was a leaking and I needed a new one. I called them up and write from the start I was treated very well. The next day Tony came out and look over what I had and gave me a quote. He answered all of my questions and gave me the three recommendations, and he even give me a couple of pointers for my furnace. After having a few other companies give me their quotes, Hurlburt Heating was not only much lower than cost but their products were also of superior quality and the professionalism shown was Top Notch. Mike came out and did the installation on a very cold day, but he never complained once about having to go in and out of the cold to his truck and also made sure that not only did he minimize the mess but picked up everything when he left. He also answered all of my questions and was incredibly friendly. I am sure that I will be using Hurlburt Heating again in the future. Thank you for all that you did for myself and my family.
Lance Peterson
04:05 08 Feb 19
Was a little disappointed being that my furnace went out the previous night and nobody came to look at it until 1p.m the next afternoon in the middle of winter, I realize I'm not the only one with problems, but I would have thought this was pretty high priority. That being said, everyone that I was in contact with were very nice and professional. Had to have a new furnace installed. The techs that were here installing it were great. Thanks!
Lezlie Longanecker
15:32 18 Feb 19
Our heat went out through out the night. I called first thing in the morning. Someone was able to come out right. Nick was very polite and professional, he explained to me about the unit we have and how it's 25 years old and wanted to give us a heads up that average life is 20 years. So now we are able to start budgeting for a new unit that Hurlburt will be the ones installing in the future!
Terry Sullivan
15:11 18 Feb 19
The entire event from planning to repair to kitchen faucet replacement to follow up was great. Hurlburt is easy to work with. Connie in the office and the plumber, Shawn, were efficient, knowledgeable and quick to complete the job. Thanks Hurlburt!
Ryan Anderegg
21:43 21 Feb 19
Today we had some bathroom and kitchen plumbing work done, the service was incredible! Quick, quality, and friendly service! Shawn quickly addressed all of our requests and the outcome surpassed our expectations. We would recommend without hesitation!
Julie Weathers
16:26 28 Feb 19
I am very tardy in leaving this review, but I owe it and more to Hurlburt and the excellent technician. They came out last year. It was freezing. I had replaced a minor part and it ran for a while and then it went out completely. The technician was swamped, but insisted on coming out even at a later hour. They had to get a part, so he came back as soon as he could. He tried to do some things to save me money that I really appreciated. He was really cheerful, but I imagine he was dog tired.
I've used some other companies for other business that just make me grind my teeth to dust and I appreciate being treated with such respect by this outfit. I cannot recommend them highly enough.
Becca Marusak
19:01 18 Mar 19
March 2019
Had Shawn stop by this morning to check a small leak. Shawn tightened something. Leaking stopped. 10 minutes later was charged $93... Shawn was a great guy and looked around and gave some suggestions but $93 worth.... really? I just don’t get why almost $100 has to be charged. I wish someone would give me the cost breakdown and how they come to $93.
Customer service this time and last time have been very good.
August 2018
Ernie was great to work with and has a great personality! He made changes that make us feel a lot better about the gas line to our range. He tested for leaks in our gas line before he left. He walked us through everything and made sure we understood what he was talking about.
Margaret Lunde
15:02 19 Mar 19
Came the day after I called (non emergency) came within the hour time frame they gave me . Mike was pleasant and knowledgeable. Fixed the problem. Made some adjustment, updated us on the condition of our unit, and answered all our questions. Will definitely be our go to repair service for our geothermal.
Samantha Bignell
22:52 25 Mar 19
Let’s start off by saying the receptionist was amazing. She was very kind, polite, sweet and actually carried a conversation. That being said their service was quick had someone out within 15 min of calling. The guy that came out was amazing! Very friendly, joked around while waiting on the electric company to come back out, talked and joked with us and the kids. If we had to use services again this would definitely be who we call again!
Scott Nicolai
20:09 29 Mar 19
I’m extremely happy with my experience with Hurlburt. I was able to get a new water heater put in while I was at work. Everyone was super helpful with the whole process. From quick service, diagnosing the problem and installing a new water heater. I was also able to setup a payment plan that I could afford.
Tara Sabin
17:04 10 Apr 19
I called a couple different businesses about replacing my hot water heater. I was impressed with customer service at Hurlburt’s so chose them. They were able to come out and change the water heater quickly. The guys were polite and respected the fact that I was worried about my newly refinished stairs. I am very happy with the service I received both over the phone and in person. I wouldn’t hesitate to recommend them!
Stephanie Taylor
18:17 29 Apr 19
We scheduled a call and were grateful that our service person could arrive early. Shawn was very knowledgeable and thorough. He took the time to explain and diagnose what was going on. We would highly recommend Hurlburt for any heating and plumbing needs.
Chris Paasch
17:30 08 May 19
I had Dean come to my house today to fix my furnace. He was very friendly and had my furnace back to working really fast.
I also want to say that the staffer setting up my appointment was very friendly and helped to get an appointment that worked with my busy schedule.
Thank you to both of them for helping me with my furnace issue.
I would strongly recommend Hurlburt heating and plumbing for fast and friendly service.
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